Punch-to-VIP rewards
A simple five-visit punch card gets guests moving. VIPs then earn points on every dollar and redeem rewards you define — from appetizers to experiences.
QR check-inCustom rewardsFamily accounts
RezConnect.store
Retention for independent restaurants
First visit?Make it three.
48% of diners check reviews before they choose a restaurant. Then many first-time guests never return. Reviews get them through the door. RezConnect HQ gives them a reason to come back.
The 5 questions every restaurant owner asks about A.I.
1. "I already use AI."
Good — you're ahead of most. But open tabs and chats aren't the edge. Advanced Intelligence, pushed all the way, watches your reviews while you're running dinner service, drafts the responses for your approval, and hands you a morning brief. That's the next level.
2. "My place is too small for this."
Most of the businesses winning with this are single-location independents. Size isn't the factor — the 48% of diners checking your reviews don't care how many locations you have.
3. "This doesn't apply to restaurants."
Then you haven't seen it in your world yet. Not generic AI talk — your reviews, your slow Tuesday nights, your no-shows, your staffing. When the demo is your world, the question answers itself.
4. "I'm not technical."
It's a communication skillset, not a technical one. If you can talk through what you want, you can run it. And you're coached the whole way — technology doesn't fail businesses; the lack of coaching does.
5. "I don't have time to learn this."
That's exactly why you need it — it buys the time back. The work happens while you're running your restaurant.
Rewards, messaging, mobile experience, and guest insight — one practical system.
48%
of diners check ratings and reviews before choosing.
70%
of first-time guests may never come back.
1 job
Move more guests from visit one to visit three — without adding busywork.
The mechanism
The Three Visit Rule
Repeat behavior compounds. By the third visit, a guest is no longer trying you — they are building a habit.
Every feature has one job: get the guest to visit three, automatically.
Visit 120–30%
Visit 240–50%
Visit 3≈70%
Visits 4–580%+
Three Visit Rule retention benchmarks are used here to show the progression RezConnect HQ is designed to support.
The guest journey
Three moments. One returning guest.
See how the system carries a guest from discovery to a habit worth keeping.
Step 01 · Discover
Your mobile front door earns the visit.
A branded microsite puts the menu, specials, ordering, hours, location, and rewards in one fast place — with no app download.
- Mobile-first guest experience
- Daily specials updated in seconds
- One place for the next action
One connected system
The parts work together.
Not four more tools to manage. Four coordinated jobs that move guests toward visit three and help your staff recognize who matters now.
Automated nudges
Timely messages at 7, 14, and 21 days, plus win-back, streak-at-risk, and redemption reminders. Customize them, then let the timing do the work.
8 campaign typesOn/off control
Your branded microsite
Menu, specials, ordering, location, hours, and loyalty live on a mobile site any guest can open. No download. No searching. No friction.
Mobile readyFast updates
An owner dashboard built around people
See who returned, who drifted, and who is one visit from VIP. Visit history, points, streaks, staff notes, and receipt scanning help your team deliver personal service at scale.
Guest historyStaff notesFraud detectionNo transaction fees
Watch “West Michigan Restaurant Case Study” from RezConnect Store — a 6:06 look at capturing more local customers and lifting revenue.
Video not playing here? Watch the case study on YouTube.
West Michigan case study
Small fixes. Fast traction.
RezConnect helped a West Michigan restaurant capture more local customers and lift revenue by improving visibility, shortening the mobile path, and creating a timely reason to return.
≈$5,000 in additional monthly revenue within eight weeks
01
Get found
Google Business and local search fixes helped the restaurant show up with clearer, more useful information.
02
Shorten the path
One-tap mobile booking and click-to-call made the next step easier from a phone.
03
Create a return reason
A weekly slow-day offer, SMS capture, and one automated promotion gave guests a timely reason to come back.
Client result supplied by RezConnect.store. Results vary by restaurant, offer, market, and execution.
Straightforward pricing
RezConnect HQ stands on its own.
HQ is its own program — a separate retention system, not an add-on to any other plan. Start DIY and step up only when you want more hands-on help built in.
Human coaching included. Because technology does not fail businesses — the lack of coaching does.
DIY — the way in
$197/month
- Every feature from day one
- Setup fees are negotiable
- No contracts required
- No per-transaction charge
- Cancel anytime
Want more help built in? $297/month includes two hours of labor. $497/month includes four hours of consulting labor, plus Angie voice at $0.20/min.
Book a walkthrough →Common questions
Before you decide.
Do guests have to download an app?
No. The branded microsite opens in a normal phone browser, and the guest can reach the menu, specials, ordering, hours, and rewards there.
How much staff training is involved?
The customer-facing action is designed around a simple QR check-in. Human coaching is included to help your team set up the system and roll it out consistently.
Can I choose my own rewards?
Yes. You define what guests earn and redeem, including food, perks, or experiences that fit your margins and brand.
How quickly can we get started?
Most restaurants can be live in about 15 minutes once the core menu, location, hours, and offer details are ready. No developer is required.
Can I try the guest and owner experiences?
Yes. Open the guest microsite demo or explore the dashboard portal. For a guided setup, book a walkthrough.
Your next regular starts at visit one
Stop losing the second visit.
Take twenty minutes to map the guest journey at your restaurant — where people first discover you, how you capture them, and what should bring them back.